Refund policy

What happens to your payments if a major global event such as a pandemic or war
occurs?

Your initial $500 deposit is non-refundable, as it covers the planning, coordination
and administrative work already completed, including any rescheduling or
cancellation management.

For additional payments, we will always attempt to secure refunds where possible.
If funds have not yet been paid to suppliers, they will be refunded promptly. If payments have already been transferred, any refund is subject to the individual
supplier’s policies.

As seen during COVID-19, international refunds can be difficult or unavailable once
funds have been remitted overseas. Where refunds cannot be obtained, we will work to secure supplier credit to be applied to future or rescheduled experiences.

Comprehensive travel insurance is mandatory for all participants.

While coverage for global events may be limited, insurance remains essential for
medical emergencies, travel delays, baggage loss and other unforeseen circumstances.

Please contact us at hello@scouthouse.co.nz.